FAQ

Frequently Asked Questions

ORDERS

How long does it take to process my order?

Orders are normally processed within 1–2 business days. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Can I change or cancel my order?

Please contact us at support@nuvorri.com as soon as possible. We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

How can I check the status of my order?

After your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for the carrier’s tracking system to update.

SHIPPING

Where do you ship?

We currently ship within the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

How much does shipping cost?

Standard shipping costs $5.00. Orders totaling $50.00 or more qualify for free standard shipping. The qualifying order total is calculated after discounts and before taxes.

How long does delivery take?

Standard delivery normally takes 5–8 business days after the order has been processed. Processing time is an additional 1–2 business days.

Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.

What should I do if my tracking shows delivered but I cannot find my package?

Please check around your property, ask household members or neighbors, and contact the shipping carrier. If you still cannot locate the package, email support@nuvorri.com with your order number so we can assist you.

RETURNS AND EXCHANGES

What is your return policy?

Eligible products may be returned within 30 days of delivery. Items should be unused, in their original condition, and returned with their original packaging and any included accessories.

To begin a return, email support@nuvorri.com with your order number and reason for the return. Please do not send a product back before receiving return instructions.

Do you charge for returns or exchanges?

No. Eligible returns and exchanges are free, and we do not charge a restocking fee. We will provide return instructions and, when applicable, a prepaid return shipping label.

How do I request an exchange?

Email support@nuvorri.com within 30 days of delivery and include your order number, the product you received, and the replacement you would like. Exchanges are subject to product availability.

When will I receive my refund?

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or card issuer may require additional time to post the refund to your account.

What if my item arrives damaged, defective, or incorrect?

Contact support@nuvorri.com as soon as possible and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the issue and arrange an appropriate replacement, exchange, or refund.

PRODUCTS

How can I learn more about a product?

Product dimensions, materials, colors, care instructions, and other details are listed on the applicable product page. Because screen settings and lighting conditions vary, actual product colors may differ slightly from images displayed online.

How do I care for my product?

Please follow the care instructions provided on the product page, product label, or packaging. Contact us before cleaning the product if you are unsure which method is appropriate.

PAYMENTS AND SECURITY

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location, device, and the payment services enabled on our website.

Is my payment information secure?

Payments are processed through secure third-party payment providers. NUVORRI does not directly store your complete credit or debit card information.

How can I contact NUVORRI?

Email: support@nuvorri.com
Phone: +1 832-859-2803

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Closed on weekends and U.S. public holidays.

We normally respond to customer inquiries within 1–2 business days.