Refund policy

Last updated: September 21, 2026

At NUVORRI, operated by STYLE STASH LLC, we want you to be satisfied with your purchase. We offer a 30-day return and exchange period beginning on the date your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must:

  • Be returned within 30 days of delivery;

  • Be unused, unwashed, unassembled, and in its original condition;

  • Include the original packaging, accessories, manuals, and proof of purchase;

  • Be free from damage, stains, odors, pet hair, or signs of use.

To request a return, contact us at support@nuvorri.com before sending the item back. Please include your order number, the product you wish to return, and the reason for the return.

FREE RETURNS

Eligible returns within the United States are free of charge. After approving your return, we will provide instructions and, when applicable, a prepaid return shipping label.

Please do not send products back without contacting us first. Unauthorized returns may be delayed or refused.

RETURN ADDRESS

STYLE STASH LLC
505 E Clinton St
Clinton, MO 64735
United States

EXCHANGES

We offer free exchanges for eligible products within 30 days of delivery. Contact support@nuvorri.com with your order number and the product or variation you would like to receive.

Exchange items are subject to availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@nuvorri.com.

Please include:

  • Your order number;

  • A description of the problem;

  • Clear photographs of the item, packaging, and shipping label.

After reviewing the request, we will provide an appropriate replacement, exchange, or refund at no additional cost.

NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Gift cards;

  • Personalized or custom-made products;

  • Items marked “Final Sale” before purchase;

  • Items that have been used, washed, assembled, altered, or damaged after delivery.

REFUNDS

After receiving and inspecting your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@nuvorri.com.

Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or was canceled because we could not ship it as promised.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We can cancel an order before it has entered processing or been shipped. Once an order has shipped, it must be handled through our return process.

RESTOCKING FEES

We do not charge restocking fees for eligible returns.

CONTACT US

Email: support@nuvorri.com
Phone: +1 832-859-2803
Business hours: Monday through Friday, 9:00 AM–5:00 PM Central Time, excluding weekends and U.S. public holidays.